Ray White Head ‘Round the Bays

RoundtheBaysOn the 8th March 2015 Ray White City Apartments and Supercity Rentals combined forces to enter a team of 10 runners in walkers in the Annual Ports of Auckland Round the Bays.

Ports of Auckland Round the Bays is co-owned by Fairfax Media and the Auckland Joggers Club.  The event was started by the Auckland Joggers Club in 1972 with 1,200 participants, and has grown in 43 years to more than 40,000 people participating every year. This year’s event was the 43rd anniversary of the race, which is one of the world’s largest fun runs and New Zealand’s largest mass participation sporting event.

The run is 8.4km long over a flat course that follows the contours of Auckland’s Waitemata harbour. It begins in the city on Quay Street and finishes on the waterfront at St Heliers Bay.

This year over $160,000 was raised in the Ports of Auckland Round the Bays – which will be shared between the eight charities supported by the event this year – including: Auckland Down Syndrome Association, The Auckland Neonatal Trust, Barnardos, Fairfax First BooksKenzie’s Gift, Shine, Stuttering Treatment and Research Trust and Waiheke Health Trust.

The Ray White City Apartments and SuperCity Rentals team not fundraised and competed in the event, but also had a full team on standby at the finish line to support all participants – by way of the Ray White marquee with picnic blankets, water bottles and beach balls which helped to make the most of a fun day out.

Delanie Horrobin says that “The Round The Bays was a great success in not only bringing our team together yet it also allows us a chance to really contribute and support the many charities that benefit from the run. We are looking forward to competing in next years event with an even bigger team.”

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Integration Part of Superior Service

RayWhiteMetroOlivia Giles (pictured above) collected on behalf of Heather Dietsche from Ray White Metro was last week acknowledged as the top integration referring salesperson to the Loan Market Group for Ray White New Zealand.

Tony McPherson, owner of Ray White Metro, said “Heather’s approach to providing her clients with an integrated service has seen her maintain a consistent high level of sales and also, just as importantly, a high level of customer satisfaction.”  He said that Heather utilises the services of Loan Market in his office to better provide clients with an understanding of their financial borrowing capacity when they are considering buying or selling a property.

Brian Greer, National Manager of Loan Market New Zealand, said “Heather is one of the increasing number of salespeople across the real estate industry and, in particular the Ray White Group, to provide clients with an integrated service through the Loan Market. It gives the client relevant information and also assessment of the level of borrowing, repayments and other key information for their buying and selling decisions.”

The Loan Market is one of the leading financial brokering services across New Zealand. Loan Market has a integrated relationship with Ray White and clients receive personal attention to their financial needs in all areas of the real estate transaction.

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New Start Success for Enduring Family Business

OfficeoftheYearRay White Beachlands – Lighthouse, who joined the Group in July 2014 were last week acknowledged as one of the leading new start businesses in the Ray White Group across New Zealand. The New Start Office of the Year category is measured by the sales success of businesses that have started up or joined the Ray White Group during 2014.

Ray White Beachlands (pictured bottom right) and Ray White Takanini (pictured top right) were named as the leading new start offices for the Ray White Group.

Rex Bignell, co director of Ray White Beachlands – Lighthouse (pictured above), said “Joining the Ray White Group has allowed our business to build in capacity across the Pohutukawa Coast and this has enabled us, through the confidence of being a member of Ray White, to open a new office in central Beachlands, which now gives us a primiary position within the community of Beachlands.”

Carey Smith, Chief Executive of Ray White New Zealand, said “The Ray White Lighthouse team, since becoming proud members of Ray White, have really grown their business. The office shares the same family values as Ray White and has been trading as a real estate agency over the last 30 year period. The team have adopted Ray White and taken the best that our Group has to offer and added it to their already strong business, to grow to be one of the market leaders in the Beachlands area.”

Ray White Beachlands, also known as Lighthouse Realty, joined the Group in July 2014 and has recently opened their new premises in central Beachlands and offer a broad range of services, including residential and lifestyle sales together with property management.

 

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Market Share: Key to Business Attraction

Story1v1The Ray White Group across New Zealand during the past 12 months have achieved a market share rise of 1.2%, which has lifted the Group’s market share in residential sales to 15% as at December 2014.  At the recent Ray White awards, market share was acknowledged as a key category for the success of an individual office and also for the Ray White Group. An individual market share number does not necessarily reflect the same results across each of the markets. Generally, market share is an outcome for a business of attraction that achieves increasing recognition from salespeople within the industry and also from clients appointing a leading agency within a particular area.

The growth for Ray White through regional areas has been substantial during the past 12 months and leading offices including Ray White Kaitaia, Ray White Te Awamutu, Ray White Whangamata, Ray White Wanganui, Ray White Golden Bay, Ray White Hokitika and Ray White Arrowtown were all acknowledged as the leading market share offices in their respective zones.

Owner of Ray White Golden Bay, Billy Kerrisk, said that market share is an important measure in her town as it shows the ongoing momentum for her business and the acceptance by clients within Golden Bay of the services that her office provides.

Business owner of Ray White Kaitaia, Gary Steed, in accepting his award, said market share becomes more important in regional areas given that clients want to know that they are dealing with a business who transacts with a higher level of clients in real estate mode. “Higher market share for our office in Kaitaia is not only measured by more sales, but just importantly we measure it by the appointment of more listings.”

Graeme Fraser, Head of Agency Operations for Ray White New Zealand, said that managing a high level of market share requires good process and structure.  The businesses who were acknowledged across New Zealand as the leading market share businesses ensure that all parts of their business, including compliance, are well integrated and this allows those businesses to continue to grow their capacity in market share continually.”

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Business Growth Award Reflects Quality

Wanaka

Ray White Wanaka this year received awards which included Growth in Market Share and also Business Growth at the annual Ray White awards held in Auckland last week.

Dean Orton, business manager for Ray White Wanaka, said “The success of the business since the office opened has been the commitment of the team to provide the very best service to our clients. We have grown our market share by ensuring that our business is responsive to each and every client in all areas, but particularly around marketing and technology.”

Carey Smith, Chief Executive of Ray White New Zealand, said “The Ray White Wanaka business is one that has proven to be an enormous success in their marketplace by ensuring that the skills of their team are adaptive to a marketplace that is often seasonal and can fluctuate with supply and demand. The individuals within the office perform at the highest levels, with the business being recognised as one of the most individually productive offices throughout the Group.”

Ray White Wanaka established their business just over two years and in the first year of trading were acknowledged at the leading new start office. At the most recent awards, Ray White Wanaka achieved the highest growth in market share, together with third for business growth from all Ray White New Zealand offices.

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Customer Satisfaction Awarded

Customer-SatisfactionThe Ray White Group internationally have adopted Customer Monitor, which allows our offices and individual members to have feedback provided with a consistent process that invites clients to rate Ray White members on the service they deliver.

Customer satisfaction has long been recognised as an important part of the sales process and one of the key measures for the Group overall at each level of interaction.

At the recent Ray White New Zealand Awards, customer satisfaction was acknowledged at three levels. The Upper South Island zone were announced as the top zone group of offices for customer satisfaction. Ray White Ponsonby were the top office. There were five individual salespeople recognised for their customer satisfaction and they were Angela Saunders (Ray White Ponsonby), John Lantz, (Ray White Remuera), Rodney Fong (Ray White Tauranga), Rebecca Toone (Ray White Metro), Ruth Hawes (Ray White Kingsland).

Brian White, Joint Chairman of the Ray White Group, said “The introduction of customer satisfaction was providing individuals within the Group greater insight into the services they offer and how customers and clients react to those services. The very best companies across the world are acknowledging that the customer is the key reason for the next customer. Ray White, as a business, have a key focus on successful customer outcomes.”

The Ray White Group last year throughout New Zealand measured its customer satisfaction from over 7,000 surveys and received an increased rating during the past 12 months up to 7.6.

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Top Rural Salesperson Awarded to Neville Kemp

NevilleKemp3Neville Kemp, who is part of the Ray White Te Awamutu team, has been acknowledged as the leading rural salesperson for the Ray White New Zealand Group at their annual awards evening recently held in Auckland.

In receiving the award, Neville acknowledged the growing importance of the rural economy within New Zealand and with that, the need for specialised services in the area of rural property, particularly around economic sales. He said personal relationships in the rural sector were still the most important part of conducting business and said his success was largely due to those relationships and also the support that he has from his family and the business owner, Gregg Tickelpenny.

Rae Beale, Ray White Business Performance Manager for the Central and Lower North Island, said “Neville’s positive outlook on all things he does is one of the key reasons for the results he achieves. He has welcomed his family into being part of the business and that has allowed Neville to build the capacity with clients and grow his business even further, with several significant high profile sales.”

Neville Kemp is part of the highly successful Ray White Te Awamutu office that provides services in the area of residential and rural sales together with property management.

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Leading Residential Salesperson – Rohan Thompson

RohanThompsonRohan Thompson has been named as the Ray White New Zealand Group leading residential salesperson at this year’s annual awards, held last Thursday evening in Auckland. Rohan joined the real estate industry at a young age and has had roles which have included being a cadet, sales assistant and buyers agent. Since those formative years, Rohan has become one of the leading business owners within the Ray White Group and also, this year the Residential Salesperson of the Year.

Carey Smith, Chief Executive of Ray White New Zealand, said “It was a delight to see Rohan being acknowledged as the leading residential salesperson for the Group. Rohan’s understanding of the transaction to provide clients with the very best outcome is always foremost at his view of each sales outcome. The level of repeat business reflects the quality of his work.”

Rohan Thompson, in receiving the award, acknowledged the support of the Pure Realty team, particularly business partner Martin Honey. He also said that his own support team allowed him to grow his business with confidence and to also ensure that the quality service to clients remained as the most important feature of the results they achieved.”

The Ray White Group has over 1,400 licensee salespeople and complete approximately $8 billion worth of sales transactions from 143 offices.

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Bruce Whillans Awarded NZ Supreme Salesperson

Bruce-WhillansBruce Whillans, who leads the Ray White Auckland Commercial team, has been acknowledged as the overall Supreme Salesperson for the Ray White Group at the annual awards evening held at the SkyCity Convention Centre last night. The Supreme Salesperson is taken from all sales categories within the Group and in being awarded the Supreme Salesperson, Bruce acknowledged his support team and also the trust that his clients provide him and his business to be appointed to significant commercial sales right across New Zealand.

Dan White, Commercial Director for Ray White, said “Bruce is a standout in the Ray White Group; not only in the volume of sales, but the broadness of his appointments. Bruce’s success reflects the quality of his work through his personal referral and business contacts.”

Carey Smith, Chief Executive of Ray White New Zealand, said “The uniqueness of Bruce’s service that he provides to his clients is one of the key reasons for the outstanding success that Bruce continues to achieve. Bruce’s handpicked support team are the best in the industry in providing research and analytical information and this supports Bruce’s personable approach to his business, which has seen him individually acknowledged as our leading Supreme Salesperson and his business acknowledged as one of the growth offices of the year during 2014.”

Ray White Commercial has offices across nine countries and has over 300 commercial members. The Commercial network provides services including sales, leasing, research, hotels, motels, tourism, and several other specialised services.

Ray White Commercial in Auckland are acknowledged as a market leader. For more information on recent sales and appointments please see their website rwcauckland.co.nz

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Ray White Remuera Named New Zealand Office of the Year

Remuera3The Ray White Group last night named Ray White Remuera as their New Zealand Office of the Year at their annual awards night, which brought together over 900 members to celebrate an evening of success and recognition.

Along with being named the Office of the Year, Ray White Remuera were also named as the leading business growth office for Ray White New Zealand.

Megan Jaffe, business owner of the Ray White Remuera office,which is part of the Central Eastern network of offices, said that she was extremely proud on behalf of her team to accept the award. “Ray White Remuera during the past number of years has focused on creating an environment of success, adopting mentor programmes for individual salespeople, and within the office structure the business also has welcomed a high degree of focus on client satisfaction and customer response.” She went on to say the emphasis of marketing within the business remains a key focus and also that it was in receiving the award, that it was a complete team effort and recognition for the award should also be acknowledged to their support and administration team.

Carey Smith, Chief Executive of Ray White New Zealand, said that the Ray White Remuera team in 2015 are setting the standard, not only at Ray White Group level, but at industry level. Through Megan Jaffe, the team at Ray White Remuera are providing clients with the highest level of service through their structured delivery of high quality real estate services.”

Ray White Remuera is to be congratulated on the success at the annual Ray White awards, being acknowledged as the top overall office in New Zealand, the leading business growth office, and also acknowledged as one of the leading businesses for excellence in marketing.

The Ray White Group entered New Zealand in 1993 as United Realty and then introduced the Ray White brand in 1999.

Ray White Remuera during the past 12 months has achieved the highest volume of sales of any Ray White member office since Ray White commenced in the New Zealand real estate industry.

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