The Ray White Group internationally have adopted Customer Monitor, which allows our offices and individual members to have feedback provided with a consistent process that invites clients to rate Ray White members on the service they deliver.
Customer satisfaction has long been recognised as an important part of the sales process and one of the key measures for the Group overall at each level of interaction.
At the recent Ray White New Zealand Awards, customer satisfaction was acknowledged at three levels. The Upper South Island zone were announced as the top zone group of offices for customer satisfaction. Ray White Ponsonby were the top office. There were five individual salespeople recognised for their customer satisfaction and they were Angela Saunders (Ray White Ponsonby), John Lantz, (Ray White Remuera), Rodney Fong (Ray White Tauranga), Rebecca Toone (Ray White Metro), Ruth Hawes (Ray White Kingsland).
Brian White, Joint Chairman of the Ray White Group, said “The introduction of customer satisfaction was providing individuals within the Group greater insight into the services they offer and how customers and clients react to those services. The very best companies across the world are acknowledging that the customer is the key reason for the next customer. Ray White, as a business, have a key focus on successful customer outcomes.”
The Ray White Group last year throughout New Zealand measured its customer satisfaction from over 7,000 surveys and received an increased rating during the past 12 months up to 7.6.