This year Office of the Year was acknowledged by Carey Smith, Chief Executive of Ray White New Zealand. He said that the growth of these offices not only came in sales numbers but also just as importantly in the customer experience results for the company.
The top five offices nationally were at number 5 Ray White Metro from Christchurch; Ray White Howick in the Eastern Bays of Auckland received the number 4 position; Ray White Ponsonby in the inner west of Auckland were acknowledged as number 3; the number 2 office for the Ray White Group was Ray White City Apartments. Ray White Remuera were recognised as the top business for the Group in New Zealand.
Tony McPherson from Ray White Metro spoke of the business mentoring that the Ray White Group through Mark McLeod delivers on a consistent basis. Tony said that the infrastructure around client relationships and the understanding of the experience for the customer were a key part of the development of the Ray White Metro business that has grown strongly during the past 12 months.
Ray White Howick business owners, Bob Mountfort and Neil Baker, accepted their award, they acknowledged the platform that the Ray White Group has continued to build over their groups 25-year tenure with Ray White. It is such a successful family business that is driven by family values. We have continued to grow our business on the strength of these values that the Ray White Group share and this provides our integrated business with a strong future across the Eastern Beaches.
Simon Damerell from Ray White Ponsonby together with Gower Buchanan received the award as the third highest performing office in the Ray White Group. Simon, who has been a member of the Group for over 20 years, commented on the consistency of leadership, the constant desire of the Group to maintain excellence in branding. He said that their business had remained steadfast on auction marketing and this had been supported by Ray White with their commitment to consistent property marketing.
Phil Horrobin, leader of the Ray White City Realty team said it was fantastic to again be acknowledged as one of the top offices for Ray White. He said that his business had grown during the past 12 months to include new offices, but it is the City Apartments business which has consistently dominated the central Auckland market. He said his team knowledge and understanding of the city market is second to none and this drives their ability to be the market leader.
Megan Jaffe from Ray White Remuera said that the Group’s positioning continues to get stronger with the technology and services that the Group provide. Megan said that beyond the transaction the trust that we have in the organisation, particularly the leadership and the family values of the White Family, are a key reason to our continued proud support of the company. “We are delighted to be acknowledged as the leading office for the Group.”
The Ray White Group has had an exceptional year of growth. The company has seen a lift in customer experience promoters of 23% and this aligns to the strategy of the overall group. Today Ray White in New Zealand has 159 offices with a market share of 16.5% and $11.2 billion in property sales.