Ray White New Zealand has recently been voted number 1 by the consumers of New Zealand in the Reader’s Digest Quality Service Award for Excellence in Service and Customer Satisfaction. The Ray White brand was voted on and received the highest levels of scores in five different aspects of service, including personalisation, understanding, simplicity, reliability and satisfaction. The Service Awards survey was conducted independently by Catalyst Research on behalf of Reader’s Digest.
Carey Smith, Chief Executive of Ray White New Zealand, said “The award is very much a reflection of the direction of our company; particularly our sales agents and property managers who are striving for excellence in each and every customer experience offered through Group members. As a Group we implemented the Customer Experience Net Promoter Score which independently surveys clients in the Ray White Group. This has not only led to greater outcomes for our clients, but is also a direct reflection of the Reader’s Digest Quality Service Award.”
Ray White New Zealand sell over 18,000 properties per annum and have received surveys from close to 35,000 clients, which has given the company a promoter score of 83%. This is one of the highest scores for any business offering service to its clients. Ray White is proud of the continuing high levels of customer satisfaction we are delivering on based on the five different aspects of service.
During their 2017 National Awards, Ray White placed greater emphasis on customer experience by involving awards and recognition at the highest level of the Group and making customer satisfaction one of the key outcomes and directions for the long-term sustainability and success of the Group and its members.