Posts Tagged ‘megan jaffe’
The Ray White New Zealand Group Business Owners came together at the Hilton Hotel in Queenstown to continue to develop the Ray White Strategy, which has been designed for implementation over a five year period. The Symposium was set on the key questions of how the Group is now aligning to the Strategy, how we redefine and understand the capability of Ray White through the business owners and to ensure that each of the customer values are understood through our strategic statement.
Carey Smith, Chief Executive of Ray White New Zealand, opened this years’ Symposium reviewing the last 12 months and acknowledging the success of the Group and discussing the way the Group will present its outcomes over the next three year period.
Peter Camphin of Ray White Australia held a session on how Next Talent, Future Leaders, partnerships and mergers all form the process for successful succession planning in a real estate business. Peter presented case studies around risk and also showed how succession can be a key to growth and can add value to the future of all real estate offices. The session was complemented by a panel discussion comprising Michelle Greer from Ray White Timaru and Megan Jaffe from Ray White Remuera.
Customer satisfaction plays an important role in meeting expectations and in the last we months the Group has introduced an extensive customer satisfaction process. Chris Pescott from Customer Monitor presented on the complete view of the transaction and how customers rely on expectations being fulfilled and the greatest benefit to a business is word of mouth through meeting and exceeding customer expectation.
Graham Crews, who is known to many in the industry, delivered on the all encompassing subject of compliance. Graham described how efficiency in compliance can lead the way to a successful business in today’s regulated environment. He also spoke on using compliance to the benefit of best practice, which engages both the sales team and the client.
Ray White marketing continues to be defined by excellence delivered through our business owners. Ensuring a concise message in the area of successful marketing and how individuals are trying to achieve a best outcome was behind the presentation of Cheryl Hayes, New Zealand Marketing Executive. Cheryl presented on the balance between the agency, agent and the property.
Professional indemnity provides to ensure that any unintentional outcomes are covered for our clients and the agency business. Marsh presented on the integration of professional indemnity insurance in the business of today and introduced the 2015 panel of insurers who are available to Ray White Group members.
National Sales Manager for Loan Market, Brian Greer, headlined day two of the symposium. Brian discussed the changing market conditions in finance and how integration between agency and finance was becoming a link which the client continues to embrace.
Having leading industry technology is the responsibility of Ray White. Adam Campbell, who is the director of MyDesktop, and Keith Ashkettle, head of Ray White New Zealand Technology, presented on the innovations that continue to be embraced through the use of technology and how Ray White has allowed the involvement of applications to be applied to greater enhance the efficiency of all Ray White members and in turn clients.
The keynote speaker presentation was an incredible story by John Anderson (pictured above with Ray White CEO, Carey Smith), who developed a simple idea into a worldwide business known as Contiki Holidays. John spoke of his development of the business model over the past 20 years and how Contiki Holidays had welcomed over 3 million young people, including over 450,000 New Zealanders. John’s story was inspirational and one of the highlights of the Business Owners Symposium.
Financial benchmarking has been introduced to our groups members during the past 12 months. Ray White Group Finance Director, Luke Richardson, presented the benchmarking model and spoke of the value of understanding the risks and rewards in agency and how better planning for financial success can be achieved through the use of benchmarking.
Zac Snelling, who is the New Zealand Business Performance Manager for Property Management, presented on the Group’s leading market position in the property management business throughout New Zealand. With over 15,000 properties being managed by Ray White, the value for property management and the direction of property management services for better outcomes is one of the core beliefs for the Ray White Group.
The Ray White Business Owners Symposium is one of the key success stories of the Ray White Group. Over the past number of years the Group’s Strategy has developed and continues to take shape through until the end of 2016. As part of the Group’s capability, the Strategy Statement being: Ray White demonstrates leadership through our primary customers decision making based on honesty and integrity. Our core family values respect all stakeholders. We have pride in our membership, with recognition and trust being our collective strength.
Ray White sales for November 2014 increased by 19% on the same period last year and by 35% from last month, being October 2014. The Group completed 1,201 sales transactions at an average sale price of $532,642. The number of controlled listings increased for the third month to 1,312 and this has meant there are more new properties coming to the market than there has been during the past 12 months.
Carey Smith, Chief Executive of Ray White New Zealand, said “The November results were outstanding. The top 10 offices for our company produced record results and the top 3 offices in the Group, being Ray White Remuera, Ray White Ponsonby and Ray White City Apartments achieved outstanding results; particularly Ray White Remuera, who had an all time record for an individual office completing over $65 million in property sales. With the increased number of properties coming to the market buyers are being able to make decisions by comparison. Although the days on market continue to remain consistent, given the results that are occurring buyers remain confident to purchase property in all areas across the country.”
Individually our leading businesses across New Zealand were headlined by a national record with Ray White Remuera completing over 60 sales for the month and achieving $65 million in sales turnover. Ray White Ponsonby also had an individual office record, with $40 million in sales. Ray White City Apartments were the number three office, completing 78 apartment sales for the month. Ray White Metro in Christchurch were number four with Ray White Howick being number five for the Group.
In Auckland, the Central Zone completed over $300 million worth of sales in a market that continues to polarise. The majority of other zones are now trading in the positive, with prices showing increases and the top offices throughout the regions included Ray White Whangarei in Northland, Ray White Te Awamutu in the Central North Island, Ray White Wanganui in the Lower North Island, Ray White Richmond in the Upper South Island, Ray White Metro in Canterbury and Ray White Wanaka in the Lower South Island. All of these businesses were the leading offices in their respective zones.
The Ray White Group in Central Auckland this morning announced the Summer Sales Campaign which will give clients the opportunity to have their properties marketed over the holiday season with special campaigns supported by individual Ray White offices that will add value to the marketing of clients homes as the market continues to show signs of positive outcomes for both sellers and buyers.
The Ray White Group this month is supporting Ronald McDonald House through the Little Ray of Giving Programme undertaken by many of the offices throughout New Zealand. The programme supports those children and families who are less fortunate during the month of December when Ray White offices invite and facilitate gift giving into the local Ronald McDonald House.
“The school were very appreciative of Ray White Orakei’s contribution and in particular Wayne Maguire’s outstanding auctioning skills which undoubtedly was the highlight of the evening.” says Graeme Fraser, Head of Agency Operations for Ray White New Zealand.
Early tallies show that the event helped in raising over $65,000 for the school – with the funds being used towards an overdue upgrade to their 76-year-old hall. “The Art Exhibition, is, as always, an enjoyable experience for art enthusiasts and is a great way of bringing the wider community together. Each year the event seems to grow in popularity with more artists wanting to get involved. With funds from this year’s event being used towards the much needed upgrade to the Orakei School Hall, which is regularly used by both the school and wider community for a variety of activities, we are certain many people will benefit from this initiative” says Mike Zelcer from Ray White Orakei.
“We take great pride in supporting the school, as it is a wonderful way to connect with the local community. There is nothing better than giving back or paying forward, however you look at it, it’s a great cause.” says Megan Jaffe, Ray White Orakei Business Owner.
Megan Jaffe Real Estate has recently acquired Ray White Mt Eden to add to their successful offices located in Remuera and Orakei. The Ray White Mt Eden office further adds to the growing strength of the Megan Jaffe Real Estate Group which has had exponential growth of market share over the past number of years.
Megan Jaffe, whose network, through her Ray White Remuera office, was acknowledged by the Real Estate Institute of New Zealand at their recent awards as being one of the top three businesses nationally, has now acquired the Ray White Mt Eden franchise as part of the overall strategy of her Group to not only welcome additional shareholders but to also strengthen the geographics of the business and the reach it has for clients.
Megan Jaffe said that as a member of Ray White the collective success of the Central Auckland zone has seen the company go from strength to strength. “Our offices that are members of Ray White include Remuera, Orakei and a recently acquired partnership in Mission Bay and now the Mt Eden office. Mt Eden is one of the top areas for real estate across Auckland and requires highly professional services from very experienced real estate licensees. Our group has consistently delivered outstanding results for our clients through our development of our people in the skills they are able to offer clients. In addition to this, we have dedicated marketing services and, as a company, we are at the forefront of technology we offer to our people, who in turn are able to offer this to their clients.”
Graeme Fraser, Auckland Business Performance Manager for Ray White New Zealand, said that the growth the Central Auckland region for Ray White has been one of the success stories of the company. “Mt Eden is a marketplace that over many years has been recognised as one of the more diversified markets in Central Auckland offering real estate all the way from new developments, apartments and flats to luxury homes and villas; all of which that add a community character to this well recognised inner city fringe area of Auckland. With the Ray White Mt Eden office now being part of the Megan Jaffe Real Estate Group it is expected the office will increase its presence through marketing and the delivery of services to their clients.”
The office can be contacted on their dedicated website rwmteden.co.nz or phone 09 638 7477.
The Real Estate Institute of New Zealand Awards for Excellence were held last night at the Auckland Art Gallery and Ray White featured in the Office of the Year awards, with Ray White Rolleston being awarded 2nd runner up for the Small Residential Office of the Year and Ray White Remuera being awarded 2nd runner up in the Large Residential Office of the Year category.
The awards, which are the most significant awards within the real estate industry, recognise excellence and are awarded on the number of productive salespeople in each category. The award is also an assessment of the quality of customer service, sales volume and community work within an area.
Sarah Booth who is co-owner of Ray White Rolleston with Brendan Shefford said that this is the second year they have been awarded with this highly prestigious accolade. Sarah said “To be in the top three offices in New Zealand in the category of Small Office of the Year was a direct reflection of their commitment to producing outstanding results for each and every client who engages their company.” She went on to say that their business being in Rolleston completes over 60% of the sales in the area and that referral and repeat business is one of the key drivers behind the agency’s success. Brendan Shefford said that the individuals in the office combine as one of the best teams, not only in Canterbury but throughout New Zealand. “While we are considered a small office, we are proud of achieving great results based on quality and service”.
Ray White Remuera was selected in the Large Residential Office category – one of the most contested award categories of the night. In being selected second runner up, Ray White Remuera were acknowledged as the third largest residential office in New Zealand along with being the second most productive industry office in Auckland. Megan Jaffe said she was extremely proud to accept the award on behalf of her team. She said her business had undergone significant growth with the attraction of top level salespeople who have been drawn to the business through the personalised success mentoring model the agency had put into place over the past two year period. She went on to say “while this in itself was not the single reason for growth, understanding the value that we add to salespeople is then transferred onto our clients and each stakeholder within our agency continues to succeed built on this philosophy.”
Carey Smith, Chief Executive of Ray White New Zealand, said that he was very proud of the achievements of Ray White Remuera and Ray White Rolleston. He said the group were nominated for 10 awards and given the size of the overall industry, our individual winners are considered to be not only leaders in Ray White but also in the industry. “The quality of work and leadership by Megan Jaffe of Ray White Remuera and the ownership team at Ray White Rolleston is of the highest standard. Not only do they succeed through the volume of their sales, but they have the highest ethics and this is returned through continued repeat and referral business to their respective companies.”
Ray White New Zealand completed property sales of approximately $500 million in the month of April 2014. These sales results were 4% below the same period last year and in comparison to last month were 20% lower.
Chief Executive, Carey Smith, said “The month of April had seen a slowing effect due to a combination of the LVR policy, the increase in the Office Cash Interest Rate and the number of public holidays in the last week of April. These factors resulted in a lower sales volume, although prices continued to maintain at a similar level to last month with listings being down approximately 3%.”
The average sale price for Ray White remained consistent with last month, being $521,000. This is 8% higher than last year. The number of new listings during April reduced by 8% with the network securing 1,250 controlled appointments during April.
The top five offices in the Ray White New Zealand Group were led by another outstanding result from Ray White Remuera who completed approximately $40 million in sales. Business owner Megan Jaffe said the continued confidence of the local market to appoint Ray White has seen a lift in their overall market share to above 25% and this is adding momentum to their sales. Ray White City Apartments were the number two office in the Group, securing 71 released sales. Ray White Ellerslie were number three with their best month for the year. Ray White Howick had another strong result, completing $21 million worth of property sales. Ray White Mt Albert rounded out the top five offices throughout the Ray White network.
The Auckland region completed $340 million in property sales, with Ray White Remuera being the top office followed by Ray White City Apartments and Ray White Ellerslie also contributing to a strong sales month in Auckland.
During the month of April the Ray White Group welcomed new offices in Westport and One Tree Hill. During the month of May, Ray White will open a further two offices, being Te Puna in the Tauranga area and Beachlands in the East of Auckland.
Friday 4 April saw 30 nominated Ray White members join us at our corporate office to attend our first Next Leaders class in New Zealand. Ray White Next Leaders, one of the newest initiatives from the Ray White Group, is a professional career development program for future business leaders within our industry.
Members from across New Zealand flew in, from as far away as Ashburton and Palmerston North, for the first session titled ‘Ray White: Who Are We and What Do We Stand For?‘ – with presentations from Ray White Foundation Member Bobbie Jarvis (formerly of Ray White Hamilton), and top national and international Ray White Business Owners Megan Jaffe (Ray White Remuera) and Simon Damerell (Ray White Ponsonby) who spoke with passion about the industry and what it took for them to get ahead.
The Next Leaders program was originally developed by Ray White Australia upon recognising a need to identify, retain and develop the talent we already have in our organisation. Too often real estate business owners fail to formulate or develop a succession plan for their business. Not only does this create a problem for when they retire or look to move away from the business but it means we’re not always actively looking for nor encouraging the drive and determination of those coming through the industry.
So to support our business owners in their succession planning and office management and to be more effective with ready buyers when our franchisees want to sell or develop their business, the Next Leaders program is designed to provide a ready resource of people interested and ready to take a step up in their career. Sarah Pearce, Ray White New Zealand’s Growth and Relationship Executive and Co-Facilitator of the Next Leaders program, comments: “It is our collective responsibility to allow for career path development and brand rejuvenation and we believe Next Leaders is the best way to meet the challenges and growth within our network, to the benefit of future and current business owners alike”.
Ray White business owners and individuals are able to put forward nominations for this unique program – which covers everything from the principles of running a team through to business start-up plans, the types of business models available, financial mentoring, technology training, leadership coaching and mentoring sessions as well as one-on-one career planning meetings. “We are delighted to be facilitating Next Leaders for Ray White New Zealand this year… Being able to identify these members is invaluable to our group and the industry” Sarah adds.
“There was such fantastic energy in the room and so much talent!” Patricia Love, Co-Facilitator of the Next Leaders program, commented. “Everyone is so positive and excited about the program… Ivan Aleksandrov one of the attendees wrote in to us after the event saying: “Thanks… I have learned a lot about Ray White as a company, and the quality of people that are attracted to that company (such as the awesome and inspirational speakers from today). I realised that I need to implement a lot more planning to my business and my personal life from Simon’s talk. It was also very inspirational to hear Megan’s and Bobbie’s speeches and to reaffirm that with planning and passion anything can be achieved. Looking forward to the next training session!”.”
The next Next Leaders session is scheduled for Tuesday 26 June with guest speakers Carey Smith, CEO Ray White New Zealand, and Mark McLeod, CEO of Growth for Ray White, taking to the stage to talk about leadership and the importance of developing the right culture, setting direction, being supportive and taking responsibility for yourself and your business. If you’re interested in learning more about the Next Leaders Program, click here to contact Sarah Pearce or call on 027 755 5599.
Ray White Remuera has been acknowledged at the Ray White New Zealand Annual Awards as the leading growth office in New Zealand. Together with this, the Ray White Remuera office was also acknowledged as a leader in Marketing Excellence and the number two office in the category of New Zealand Office of the Year and awarded number three International Ray White Office of Year.
Megan Jaffe, owner of Megan Jaffe Real Estate, said that she was collectively very proud of her team. “The extraordinary year of growth has come as a direct result of our customer service and ensuring our business has been able to accept the growth path with a number of new additional high profile salespeople joining the company.” She went on to say that “growth is not an easy path as we have added new premises in Upland Road and also additional specialist salespeople offices above 369 Remuera Road which has meant that we have been attractive for salespeople who have personal assistants to grow their own individual businesses.”
Graeme Fraser, Auckland Business Performance Manager, said that “Megan has had an extraordinary impact with the leadership of her business being recognised as the number 3 office internationally and also the top growth office for New Zealand. This is a direct reflection of her commitment to her business.” During the year Megan was also acknowledged by the Chairman of the Ray White Group by receiving the International Cutting Edge Award, which recognises excellence in leadership in the Ray White Group.
Carey Smith, Chief Executive of Ray White New Zealand, said that the Remuera market is “the biggest in New Zealand and having our best growth office in this area has had great benefits for the company. Megan has driven her business to new highs in market share. During the last quarter maintaining 24% of the Remuera sales. The team that Megan has brought together is acknowledged as one of the most productive in New Zealand and this has further emphasised the success of growth for the Remuera team.”
The three largest offices in the Ray White Group, being Ray White City Apartments, Ray White Ponsonby and Ray White Remuera, together with their branch offices, this year continued to market property through the inaugural Christmas/New Year editions of Herald Homes. This was the first time the New Zealand Herald has run a Homes section over the Christmas/New Year period, which was fully supported by our top Ray White business in Auckland.
Megan Jaffe, Principal of Ray White Remuera and Ray White Orakei said “Our business today is very much focused on our clients and they have an expectation that we will continue to be positively marketing property all year round. In our business plan for 2013 we focused on achieving increased levels of sales turnover for the year and this included us continuing to market property right throughout the 2013/2014 holiday season.”
Simon Damerell from the Damerell Earwaker Group with Ray White offices in Ponsonby, Grey Lynn and Pt Chevalier, said that the marketing campaign had an overwhelming positive response. “Last week we held over 20 open homes and we had large numbers of buyers through our properties and this has allowed us and clients to achieve our highest ever result in December together with a good number of offers in the first weeks of January, which would not normally be achieved.”
Phil Horrobin from the City Realty Group with Ray White offices in the City and Broadway, said that his salespeople in particular appreciated the opportunity to be able to use the New Zealand Herald to continue marketing campaigns throughout December and January. He said “Our business is a 12 month business and it is important to know that today clients expectations to be able to make contact with us at all times is part of the reason why our team has had such success over the holiday period.”
Graeme Fraser, Auckland Business Performance Manager for Ray White, said that the marketing, in collaboration with the New Zealand Herald, was a resounding success. “It has allowed our top businesses and salespeople to continue with their marketing campaigns. This will now become part of our annual strategy to ensure that we are seen as a business the operates on the basis of our clients and continues to achieve the best outcomes.”
Yesterday was the start of the Ray White International Group Cutting Edge Conference which is attended by the top businesses throughout New Zealand, Australia and Indonesia. This year there are over 150 delegates. Brian White, Chairman of the Ray White Group, opened the conference and made particular mention of the continued outstanding results by New Zealand members. The conference is to launch a number of new initiatives and ideas to top business owners in the company and it is also presented on a platform of case studies and lessons that have been learnt from the Group’s members’ experiences during the past 12 months.
Last night the annual Cutting Edge dinner was held at the Museum of Contemporary Art in Sydney. During the evening members were recognised in several qualitative award categories. Several New Zealand business owners received awards including Tony McPherson from the McPherson Group in Christchurch who was recognised by Sam White in receiving the highest net promoter score for customer satisfaction in the international group for 2013. In the category of new ideas, presented by Mark McLeod, Gower Buchanan and Simon Damerell from Ray White Ponsonby were recognised for their collective commitment and their sharing of their Welcome to Ray White Ponsonby document which details value that customers can expect when experiencing interaction with Ray White Ponsonby and their leadership team.
The top award for the evening was the 2013 Cutting Edge Award. Brian White spoke of his delight in recognising Megan Jaffe from Ray White Remuera as a business that has gone through consistent and continual transformation from a market share of 3.8% six years ago to today holding 27.1% of the Remuera market. Brian White went on to say that Megan’s leadership skills and the value she offers to her team have resulted in outstanding performance with the highest level of productivity for an individual office. Megan Jaffe of Ray White Remuera said she was thrilled but very humbled to win the award. She said it reflects her team’s commitment to providing outstanding service to clients and this has had an ongoing effect in the growth of the business. Megan said she was very proud of her team, including the administration and personal assistants who enable her team to be at the highest level of productivity, which provides great outcomes for all those connected to the business.
The Ray White Cutting Edge Conference is held annually by invitation only and provides the planning platform for the company going into 2014.